Privacy Policy

This Privacy Policy explains how Esportes da Sorte in Brazil (“Esportes da Sorte”, “we”, “us”, or “our”) collects, uses, shares, and protects personal data when you access or use our website, products, and services. Effective date: July 15, 2026.

1. About this Privacy Policy

This policy applies to personal data processed through our online services in Brazil. It should be read together with the terms and notices available on our website. If you are looking for the main site, please visit Esportes da Sorte for navigation and additional information.

2. Information we collect

We may collect the following categories of information, depending on how you interact with our services and the features you use:

Identification and profile details (such as full name, date of birth, username, and account preferences).
Contact information (such as email address and other details you provide to communicate with us).
Account credentials (such as hashed passwords and authentication information).
Verification and compliance information (such as information required for age/identity verification and fraud prevention, where applicable).
Transaction and billing information (such as deposits, withdrawals, payment method identifiers, and transaction history).
Service usage data (such as pages viewed, features used, clicks, and interactions).
Device and technical data (such as device type, operating system, browser type, language, and time zone).
Network data (such as IP address, approximate location derived from IP, and connection information).
Cookies and similar technologies data (such as cookie identifiers, local storage, and analytics tags).
Customer support content (such as messages, emails, and records of support interactions).
Marketing preferences (such as opt-in/opt-out selections and communication choices).
Promotions and bonus participation data (such as eligibility and redemption activity).
Responsible gaming and safety information (such as limits you set and related support interactions, where applicable).
Security logs (such as access logs, audit trails, and suspicious activity indicators).
Other information you choose to provide (such as feedback, survey responses, or content submitted through forms).

We collect information from the following sources:

Directly from you when you register, place transactions, contact support, or otherwise use our services.
Automatically through technology when you use our website (for example, through cookies, server logs, and similar tools).
From payment providers, verification vendors, and service partners acting on our behalf, as permitted by law.
From publicly available sources or third parties when necessary to help prevent fraud or comply with legal obligations.

3. How we use your information

We use personal data to operate, maintain, and improve our services and to meet legal and contractual requirements. Purposes may include:

Creating and managing your account.
Providing access to our services and enabling core functionality.
Processing payments, deposits, withdrawals, and related transactions.
Verifying identity and eligibility, including age verification where required.
Detecting, preventing, and investigating fraud, abuse, and security incidents.
Maintaining system security, monitoring, logging, and auditing.
Providing customer service and responding to inquiries and requests.
Personalizing your experience, such as language and interface preferences.
Performing analytics, performance measurement, and service improvement.
Sending operational messages (for example, confirmations, security alerts, and changes to policies).
Managing promotions, bonuses, and related communications, where permitted.
Complying with applicable laws, regulations, and lawful requests.
Establishing, exercising, or defending legal claims.
Enforcing our terms, policies, and agreements.
Supporting responsible gaming features and user safety measures, where applicable.
Maintaining business records, reporting, and internal administration.
Any other purpose disclosed at the time of collection or with your consent.

When required by Brazilian law (including the Lei Geral de Proteção de Dados Pessoais – LGPD), we process personal data based on appropriate legal bases such as performance of a contract, compliance with legal obligations, legitimate interests, and consent, as applicable.

Where we rely on legitimate interests, we consider the impact on your rights and implement safeguards where appropriate.

4. Contact and privacy inquiries

If you have questions about this Privacy Policy or our privacy practices, you can contact us at [email protected].

We will review and respond to requests in accordance with applicable law and within reasonable timeframes.

5. Sharing and disclosure of information

We may share personal data with third parties only as needed to provide and improve our services, to comply with legal obligations, and to protect our users and our business.

Categories of recipients may include:

Service providers: Companies that provide services such as hosting, analytics, customer support tools, communications delivery, and security monitoring.
Payment and financial partners: Payment processors and financial institutions involved in processing deposits, withdrawals, chargebacks, and fraud screening.
Verification and compliance partners: Providers that assist with identity/age verification, risk screening, and anti-fraud checks, where applicable.
Legal and regulatory recipients: Authorities, courts, regulators, and law enforcement where required or permitted by law.

We may also disclose information in connection with a corporate transaction such as a merger, acquisition, restructuring, or sale of assets, subject to appropriate protections and legal requirements.

We do not sell personal data as a standalone business practice. If our practices change, we will update this policy accordingly.

6. Cookies and similar technologies

We use cookies and similar technologies to operate our website, improve performance, help keep accounts secure, and understand how our services are used.

Cookies may be set by us (first-party cookies) or by trusted partners (third-party cookies) to provide analytics and functionality.

You can control cookies through your browser settings and, where available, through any cookie preference tools on our website. Disabling certain cookies may affect how the service functions.

We may use essential cookies (needed for core functionality), preference cookies (to remember settings), analytics cookies (to measure performance), and security cookies (to help prevent misuse).

Where required, we will request consent for non-essential cookies and will respect applicable consent choices.

To the extent permitted by law, we may also use similar technologies such as pixels or SDKs to measure communications effectiveness and service performance.

7. Your rights under Brazilian law (LGPD)

Depending on your relationship with us and applicable law, you may have rights regarding your personal data, including the right to request access, correction, anonymization, portability, deletion, and information about sharing. To submit a request, please contact our privacy team at [email protected] and include sufficient information for us to verify your identity.

8. Data retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy, including to provide services, comply with legal obligations, resolve disputes, and enforce agreements. For retention questions, contact [email protected].

9. International transfers

Your personal data may be processed in countries other than Brazil, depending on where we or our service providers operate. When we transfer personal data internationally, we apply appropriate safeguards and protections as required by applicable law. For more information, contact [email protected].

10. Security

We implement reasonable administrative, technical, and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is completely secure; therefore, we cannot guarantee absolute security.

11. Children and age restrictions

Our services are intended for adults and are not directed to children. We do not knowingly collect personal data from individuals who are under the minimum legal age to use the service in Brazil.

Not for minors: If you are under the applicable legal age, you must not use our services or provide personal data.
Verification: We may request age and identity verification to comply with legal and contractual requirements.
Removal: If we learn that personal data has been collected from a minor, we will take steps to delete it where required.
Reporting: To report concerns about a minor’s data, contact us using the email in this policy.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we update it, we will revise the effective date shown at the top of this page (currently July 15, 2026) and may provide additional notice where required by law.